Need support for your Jolly Mec stove, insert, fireplace or boiler? You can find your solution here.
Find your nearest technical service center hereTechnical service center
Here you will find an entire area dedicated to all technical documents and manuals for Jolly Mec products, which can be consulted and downloaded at any time.
Do you have a Jolly Mec product that is no longer on the market? Don't worry, you'll find everything you need.
The installation of Jolly Mec stoves, fireplaces, inserts or boilers should be carried out exclusively by a licensed professional. This is the only way to be sure of an installation that complies with current regulations and the instructions of the parent company, with the use of exclusively suitable materials. Installation is one of the stages of a path that the professional undertakes with the customer, at the end of a careful analysis of the conditions of the home environment and the customer's heating needs.
When installing a Jolly Mec product with integrated Wi-fi, the professional guides the client in the installation of the Jolly Mec Wifi Application and the initial configuration, so that the client can program the operation of the stove independently, even outside the home.
Cleaning the inside of the stove or chimney (hearth) is a quick and easy operation that should be done about every 1-2 days.
Simply remove the ash using a common vacuum cleaner. In case of fouling, remove the brazier from its housing and thoroughly clean the holes and grate.
Only a small amount of ash is deposited on the glass, which is easily removed with a dry brush, or with a fiber cloth where a special stove and chimney glass cleaning product has been distributed. We recommend not distributing liquids directly on the glass but directly on the cloth.
Once a year, normally at the end of the winter season, it is necessary to have a licensed technician intervene for annual extraordinary maintenance. It is a legally required intervention that includes cleaning the chimney, checking the gaskets, cleaning all residues from the internal parts of the product, checking the smoke emission and internal components. We recommend contacting a Jolly Mec technical service center.Find your nearest one here
Original spare parts and accessories for all Jolly Mec products can be purchased:
For all product parts, the Service Center will also perform part replacement and testing if necessary. This service is important to ensure the safety, reliability and durability of the product.
Jolly Mec is committed to ensuring:
By purchasing original spare parts, you are assured of installing a part that has been tested and approved by the Jolly Mec company, which will ensure that your stove or fireplace will operate safely and efficiently for many years. In fact, all original parts are subjected to strict in-house quality tests in order to maintain product performance over time.
Parts that are unofficial or not recognized by the parent company may be apparently compatible and cheaper, but only in the short term. They could in fact be the cause of the occurrence of problems during the operation of the stove or chimney.
Before installing the Wifi Application make sure that your product is equipped with the appropriate device.
For any needs in the pairing procedure, we recommend that you follow our video tutorial.
For any needs in the procedure of associating the touch radio control with your Jolly Mec stove, insert, chimney or boiler, we suggest you follow our video tutorials on our Youtube channel
The odor you smell is due to the fixing of the paint color, which occurs at the first lighting with high temperatures. This smell, which will completely disappear after 2-3 ignitions, you only need to ventilate the room well to make it disappear.
If the installation was done correctly and the right fuel (pellets or wood) is used, combustion residues are dispersed through the flue and the glass of the stove or chimney should not have any kind of fouling, except for some light ash residue. Your nearest area technician will be able to verify exactly what is causing the glass to become dirtier than normal. As stated in the user's manual, you can adjust the speed of the flue extractor directly from the menu or display by turning to the menu named SET ADJUSTMENTS, increasing the value of the FLUE indication as a percentage.
Should such an alarm appear on the display, check the following possibilities:
Should this alarm appear on the display, check the following assumptions:
This occurs if the temperature of the machine exceeds the normal operating threshold; this may occur for reasons including fuel, draft and specific installation conditions. After performing routine maintenance, check the following possibilities:
Reset the thermostat present on the rear of the product (located on the side in the case of pellet inserts) by unscrewing the protective cap and then pressing the reset button all the way down (you can find indications can be found in each product manual). If the problem persists, we recomment you to contact your reference technician. The cause could be an overload of the product in the case of wood products or the use of a fuel with higher than normal calorific value.
The warning light appears when the product verifies that combustion conditions are no longer excellent, and then the dedicated sensor produces the related warning message. After performing routine maintenance, before turning the product back on, access the CHECK FLUX menu directly from the remote control, enter the password C0 and follow the instructions dictated by the remote control. By doing so, the product will go through the necessary conditions to return to top performance.